At “Himalayan Sherpa Trail – Treks and Tours/Himalayan Sherpa travels”, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with us or book a trip. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information from you to provide our travel services effectively. The types of personal information we may collect include:
- Full name
- Contact details (email address, phone number, mailing address)
- Passport details (for booking flights or permits)
- Payment information (credit/debit card details, bank account information)
- Health and medical information (for specific trekking or adventure activities)
- Travel preferences (dietary restrictions, accommodation preferences, etc.)
- Emergency contact information
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and confirm bookings for trips and tours
- To communicate with you regarding your travel plans, payments, and trip details
- To arrange necessary travel documents, permits, and accommodations
- To ensure your safety during the trip by being informed of relevant medical conditions or dietary restrictions
- To process payments securely
- To improve our services based on your feedback and preferences
- For marketing purposes, including sending you information about future trips, promotions, or offers (with your consent)
3. Information Sharing and Disclosure
We respect your privacy and will never sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:
- Service Providers: We may share your information with trusted third-party providers, such as hotels, airlines, and local guides, to facilitate your travel arrangements.
- Legal Obligations: We may disclose your information if required by law or in response to a legal request (e.g., government authorities or law enforcement agencies).
- Emergency Situations: In the event of a medical or safety emergency, we may share relevant personal information with medical professionals or authorities to protect your health and safety.
4. Data Security
We take reasonable steps to ensure that your personal information is secure. We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes:
- Secure storage of physical and electronic data
- Encryption of sensitive information (e.g., payment details)
- Limiting access to personal information to authorised personnel only
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Rights
You have the right to:
- Access and request a copy of the personal information we hold about you.
- Correct or update any inaccuracies in your personal information.
- Request the deletion of your personal information (subject to certain legal or operational restrictions).
- Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Retention of Information
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
When you visit our website, we may use cookies and other tracking technologies to collect information about your browsing behavior. This helps us improve our website’s functionality and provide a better user experience. You can control your cookie preferences through your browser settings.
8. Third-Party Websites
Our website may contain links to third-party websites or services. Please note that this privacy policy does not apply to third-party sites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they handle your personal information.
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify you of significant changes via email or other communication methods.
